At Blue Mountain, we are committed to our Life Science customers’ success. As part of that commitment, we provide our customers with reliable solutions, and unwavering support throughout their journey with us.
Our Customer Experience team consists of experts in Life Sciences, including manufacturing maintenance domain experts, solution consultants, and technologists. Our experts can assist you in meeting GMP (Good Manufacturing Practices) quality standards. They are also skilled in creating, using, and implementing cloud solutions for Life Sciences. But what do you do when you require guidance immediately or need a quick tutorial without having to schedule a meeting?
Introducing the Blue Mountain Help Center, your all-in-one destination for self-service access to a wealth of product-related and technical information, and seamlessly integrated in-app, web, and email support channels.
In this article, we’ll explain the importance of the Help Center, its main features, and how it helps our Life Science customers.
The Blue Mountain Help Center
Designed for the Life Sciences industry, Blue Mountain Regulatory Asset Manager® (Blue Mountain RAM) features built-in best practices and combines the capabilities of an Enterprise Asset Manager (EAM), a Computerized Maintenance Management System (CMMS), and a Computerized Calibration Management System (CCMS).
From the moment you embark on your Blue Mountain journey, we are dedicated to being there to address any inquiries that may arise. We understand the value of time, and we strive to avoid delays in providing you with the necessary assistance. The Blue Mountain’s Center of Excellence (COE) Help Center ensures that you can get answers to your questions anytime you need them.
Our experts have collected useful information that empowers you to excel and helps you maximize the benefits of Blue Mountain RAM asset management software.
- Knowledge articles, videos, and step-by-step guides
- Updates on the latest product releases
- Product specification sheets and documentation
Key Features and Benefits
The Help Center boosts your knowledge of Blue Mountain RAM capabilities by providing easily accessible information whenever you require it. Let’s explore the core benefits of the Help Center:
(1) Empowers customers to get answers to precise questions immediately
Imagine a scenario where you encounter a critical question or issue on asset maintenance outside regular working hours. The Help Center acts as your personal support companion with 24/7 access to the online knowledge base, where you can get answers when you need them the most. Whether it’s a technical query or a troubleshooting challenge, this feature ensures that you don’t have to wait for live support. It is an extension of Blue Mountain’s commitment to your success, offering immediate assistance as problems arise.
- Enhanced productivity: With instant access to solutions, you can resolve issues promptly, minimizing asset downtime and disruptions.
- Peace of mind: With support just a click away, you can confidently handle challenges, even outside business hours.
(2) Augments customers’ capacity and knowledge
One of the remarkable aspects of the Help Center is its accessibility to all customers’ team members. This means that information can be easily disseminated throughout your entire organization. No longer do you need to rely on a single customer contact to distribute knowledge. This democratization of information empowers every team member to access and share insights, fostering a culture of continuous learning and growth.
- Enhanced knowledge sharing: All team members can access the Help Center, ensuring that valuable information is shared efficiently and comprehensively.
- Reduced dependency: You’re not reliant on a single point of contact for critical information, reducing bottlenecks and improving responsiveness.
(3) Optimize learning in a modern and modular style
Gone are the days of sifting through lengthy, static documents to find answers. The Help Center adopts a modern and modular approach to knowledge sharing. You’ll find a treasure trove of knowledge articles, informative videos, and interactive content that’s designed for easy digestion. This dynamic format optimizes learning and retention, ensuring that you can quickly grasp and apply the information you need.
- Efficient learning: Modern, modular formats make it easier to grasp complex concepts and retain knowledge.
- Rapid problem-solving: With easily digestible content, you can find solutions faster and implement them effectively.
Real-Life Examples: Consider a scenario where a Life Science Manufacturing team encounters a sudden equipment issue during a critical production run. With the Help Center’s 24/7 self-service articles, videos, and step-by-step guides, your team can troubleshoot immediately, resolving their own issues in record time. This not only saves production time but also prevents potential product quality or downtime issues.
Or picture a situation where a new team member joins your organization. Instead of relying on a single contact for onboarding, they can explore the Help Center’s knowledge articles and videos, quickly getting up to speed with the company’s processes and best practices.
In conclusion, the Help Center is not just a repository; it’s a testament to our commitment to your success. It’s about augmenting your knowledge and capacity in Life Science Manufacturing. We’ve explored its features, its benefits, and why you should be excited about it. Now, it’s your turn to explore.
The Help Center is officially ready to welcome you. We invite you to visit the Help Center (https://help.coolblue.com/knowledge) and start unlocking its potential. Stay connected with us through our official channels for the latest updates and resources.
Your journey towards excellence in Life Science Manufacturing begins here.
We will also be hosting a customer webinar on November 29, 2023, at 2:00 PM. Click here to register for the event.