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With the surge in FDA enforcement activity many companies are putting a renewed focus on their CMMS implementations.  A key element of a successful roll out is defining the roles of users and then organizing them into groups.  From a management perspective this makes sense with benefits coming from increased efficiency, reduced training and streamlined processes.  Usually the groups will fall into titles or positions already established in your organization, but when companies want to leverage the investment in their systems, it may make sense to look at new responsibilities.

In his recent 2 part article in Plant Services magazine, David Berger does a great job describing the various roles users play in current maintenance thinking and how your company can benefit from them.  These roles include

  • Maintainer
  • Supervisor
  • Administrator
  • Planner
  • Scheduler
  • Coordinator
  • Storeskeeper
  • Reliability specialist

Berger also describes the reason why in most companies these roles are shared and while they may not be full time positions, they require an interdependence in 4 key principles:

  • The Process
  • The Business Rule
  • The Role
  • Accountability to the related KPI (metric)

These areas are directly related to abilities of modern CMMS technology.  In response to the need to better manage user roles, Blue Mountain has developed functionality such as role specific workspaces, work rules, queries and reports.  Another important aspect of roles is that of user security and access, especially in the FDA regulated environment to ensure Part 11 ER/ES compliance.  This important functionality delivers the increased productivity that user roles promise.