In today’s economy, companies are required to do more with less. Stakeholders expect more growth, more innovation, and more efficiency, all at a lower cost. Companies need to get the most from their assets and employees. One of the best ways a corporation can achieve this is through training. By training employees on the software they use day in and day out, experts can provide support from the outset; giving vital planning guidance.
One of the major types of training that is often overlooked is ongoing end-user training. Disrupting the assumption that training should end on the day a company goes live, mounting evidence proves that stopping end-user training can come at a high price.
Here are the top five reasons to send your company’s users and/or administrators for additional ongoing training:
- New Employees – In any business, staff turnover is inevitable. Even the best companies experience turnover and all turnover comes with a number of costs. However, the greatest cost of all may be the loss of knowledge on the software solution you have implemented. The best way to combat this issue and diminish these costs is by implementing a strategy for continued, comprehensive end-user training as staff members leave and new employees come on board.
- Part of the Package – The reason a company purchases a software is for its features and functionality. Ensure correct use of the software to avoid errors in the program, remain compliant to regulations, and maintain your business processes.
- New Features – As a software vendor, we encourage customers to stay up-to-date with releases of both our software and the platforms the software runs on. By remaining current with the most fully featured versions, a company can enhance performance with up-to-date bug fixes. As a bonus, newer versions of the software are often included as part of yearly maintenance fees. These system upgrades and new features require additional end-user training, as the changes can be dramatic; causing behavior of a newer release to greatly vary from older releases.
- Updated Training Courses – Training methods are evolving at both an industry level and internally at Blue Mountain Quality Resources. Our training experts use a mix of styles and approaches for training. This blended approach consists of formal group courses, peer-to-peer/on-the-job training, and e-learning perform the best. This approach recognizes that people learn with different methods. Having training alternatives ensures each individual is engaged in the way that they learn best. E-learning does provide costs savings, but more importantly, is beneficial when used as a refresher to other training methods or for certain modules of software. However, it does not give the practical experience that is needed to use software on-the-job. Peer-based support on-the-job and formal hands-on group training courses are also essential for maximizing the use of a software solution.
- Refreshers – Training experts can come in as last-minute project “rescuers,” where their detailed knowledge of business systems allows them to design and develop training programs exceptionally quickly. If it has been a while since your last formal end-user training session, it would be in your company’s best interest to inquire about a short session to refresh your employees on functions and features of the software.