Success Story

Customer Profile

A global leader in medical device manufacturing with over 5,000 employees, five manufacturing sites and upward of 50,000 assets globally needed to harmonize its calibration and maintenance management programs.   This company manages work and scheduling for over 100,000 calibration and maintenance events annually with the majority of the work being performed in-house using internal technicians. The individual sites vary in size, amount of assets and resources to support those assets and associated service events. They have more than 35 calibration and GMP maintenance team members.

Goals and Approach

Prior to implementing Blue Mountain RAM, the company was using a variety of software applications at the different sites to manage its maintenance and metrology programs. All of the systems were paper-based and inefficient. Each site had independent programs, processes and practices, which were inconsistent between sites.

Blue Mountain Quality Resources was contacted by their corporate site management and asked to provide a Enterprise Asset Management (EAM) solution that would harmonize all of the sites management, scheduling and performance of the assets service events.  Blue Mountain Quality Resources took on the project to improve the customer’s corporate Metrology and Maintenance program compliance. 

The Solution and Results

Blue Mountain Quality Resources worked with the customer to successfully implement the application allowing the company to use the validated software application globally. Blue Mountain Quality Resources partnered with the users to identify their user requirements, process needs and configuration requirements to achieve global standardization and compliance.

The implementation of Blue Mountain RAM has achieved:

• Streamlined work flows resulting in productivity gains
• Reduced equipment and instrument downtime
• Increased organizational efficiency
• Harmonized procedures and practices
• Improved accountability of assets
• Improved GMP compliance
• Increased asset owner participation
• Improved communications and collaboration
• Reduce IT costs by consolidation and standardization

Blue Mountain Quality Resources continues to work with this customer to identify new requirements and works to meet those needs as this medical device continues to expand globally.