Success Story

Customer Profile 

A small North American biotech company, with two manufacturing facilities, with approximately 5000 instruments and manufacturing equipment to manage, and five technicians were using multiple applications to manage calibration and maintenance work within their facility.  

To mitigate findings by a regulatory agency, this company had a number of areas that needed attention, including: 

• Strengthen their internal Maintenance Management Program in a comprehensive fashion
• Introduce a spare parts management program
• Effectively coordinate, manage and integrate their calibration program with the maintenance management program
• Improve their compliance position
• Implement and utilize the solution on a very fast track

Given this was not a budgeted project, a cost effective solution was also important to them. The fast track they were on meant the implementation process be basic, meet compliance requirements and be short in duration.

The Goal and Approach

To satisfy these issues, the customer selected the preconfigured, out-of-the-box version of Blue Mountain RAM. It requires minimal implementation services, some of which are provided remotely.  This significantly reduced the implementation process, which in turn reduced the cost of the project.

The customer considered doing some of the implementation work themselves in an attempt to further reduce the cost.  However, given the effort required, lack of available internal resources, and the time it would take, the customer reconsidered and engaged Blue Mountain’s software implementation analysts to complete the work primarily in the interest of a fast, compliant, expertly performed implementation.

The Results 

Improvements were made to streamline their business process resulting in early productivity improvements.  The maintenance management portion of the project was of primary importance and implemented first.  The software has enabled them to put into place a much needed and improved spare parts management program, further reducing their costs while enhancing management oversight.  The customer was extremely pleased with the expertise provided during the implementation.  This allowed them to keep the project moving at a fast pace, while also being provided needed guidance.